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How to Cancel Verizon FiOS Internet Service – Suspend Contract Online

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Canceling Your Verizon FiOS Internet Services

How to Cancel Verizon Fios

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Why Should You Cancel Verizon FiOS?

Not satisfied with the service you’re getting from Verizon? You should remember that you have the right to cancel service at any time. With that said, since you signed a contract with Verizon, you may be facing some penalties. The fees you’ll be facing will vary based on whether you have a month-to-month agreement with Verizon or a two-year contract. No matter what you have, we can help you cancel your service.

Some of the reasons people choose to cancel are:

  • Issues with customer service
  • An increase in rates
  • Personal changes In circumstances or financial situation
  • Gigabit is too expensive for your circumstances

Canceling Verizon Service On A Two-Year Contract

As is the case with many carriers, two-year contracts aren’t as common with Verizon as they used to be. With that said, if you did enter into a service agreement like that, here’s how you can get out of it.

If you want to cancel your service, you have two options. You can contact Verizon’s customer service department, or you can visit a local Verizon store. It’s necessary for Verizon to verify your identity before canceling your service. To cancel, call 1-844-837-2262 to reach the Verizon cancellation line. Although the Verizon FiOS website states that an online cancellation is an option, you won’t be able to end your service without talking to a representative in person or over the phone.

Confirming Your Cancellation

If you choose to cancel by phone, it’s essential that you confirm that the service has been canceled before you get off the line. When you’re on the phone, Verizon’s customer service department will try to entice you to keep your contract. For example, they might offer you a discount or additional perks. If you’re serious about canceling, say no and wait for a cancellation confirmation.

Verizon FiOS Early Termination Fees

What sort of early termination fees will I be liable for after canceling a two-year contract?

Your contract states that, if your service is terminated before the end date specified in your service agreement, you will be responsible for an early termination fee (ETF) more so if you joined using a fios deal that offered a discount off the normal ticket price. While it’s standard for ISPs to charge a flat cancellation fee, the Verizon FiOS fees are pro-rated. For each month of your contract, the fee will decrease by $15 a month. As an example, terminating your service three months before your end date would result in a $45 fee. Do the math to figure out whether or not canceling early makes sense for you. In some cases, waiting several months to cancel might make more sense.

Top tip, instead about right cancellation of your services why not call Verizon and negotiate directly with them. This may have the effect of dampening any price increases at the very least.

Returning Leased Equipment

If you’ve been leasing equipment from Verizon, such as a fios router, you’ll need to return that equipment when you cancel your service.This should be done sooner rather than later but if you own your own router you can keep it , in fact we think buying your own router is always the best policy so you can take the time to review the best options on the market place .Cable companies usually will have a list of You’ll have 30 days to return these items. If you don’t return the equipment on time, you’ll be responsible for an unreturned equipment fee. You’ll receive an individual fee for each piece of equipment you fail to return. These costs can really add up.   Note that if you have an ONT installed (Optical Network Terminal) Do not attempt to return this. The ONT is meant to stay installed where it is. Dont think you can keep the cable company’s router because the bottom like is they will charge you for it.

What If Fios Is The Only Provider In My Area ?

If you live in an area where Verizon FiOS Internet is the main service provider you may find it difficult to find a replacement option. If this is the case you should attempt to negotiate with them to reduce the cost of your current account. If you’ve been a loyal customer for a long time and your current financial circumstances have changed then they will be open to offering you a discounted package to allow you to stay contracted to them. Also check a network coverage map for other providers in your area that may have the same services you need

As a worst-case scenario though you can cancel your account if they are not willing to provide any better alternatives to suit your circumstances, and then have someone else in your family sign up a new account to get the new customer pricing options.

How To Cancel Verizon Wireless

To cancel your Verizon wireless service and move to a different provider may incur cancellation fees. Depending on when your billing cycle began you will get a prorated rebate. The best way to make sure you get the best deal in this cancellation process is to ring Verizon wireless directly and discuss your personal situation with them.

Can I Keep My Internet, but Cancel FiOS TV?

Verizon FiOS TV Channel Lineup is extensive and includes a range of essentials , premium/movie and on demand but It is possible to cancel TV services only. Now there are so many available streaming services like Hulu,Netflix, YouTube TV you simply may now require TV anymore . Just dont tell the kids they are losing nick jr or hubby hes lost animal planet till afterwards , Just call 1800 Verizon to speak with a customer service representative about cancellation of TV services only. With that said, your internet costs will be higher if they’re not bundled with TV services ( for example a triple play bundle ). Check to see what it would cost to switch to local channels only. This could actually cost the same amount as an internet-only package .

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About Ana De Castro

Ana is an Outreach Specialist at MyDealsClub. She constantly liaises with ISP's to raise awareness around the data that helps consumers make informed decisions.