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AT&T Internet Services: A Professional Overview

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Throughout most of the United States, AT&T provides wired broadband internet through IPBB (DSL and fiber hybrid) and Fiber networks. They now have the largest network footprints in California, Texas, Illinois, and 18 other states, with a population of 122.5 million people served. They provide digital TV, digital landline phone service, and satellite TV via their ownership of DIRECTV in addition to IPBB and fiber internet access. Our review of AT&T Internet goes indepth for a deep dive of every package they offer

Availability of AT&T

AT&T has a vast network of fiber and phone lines throughout the United States, as a result of the “Baby Bells” court decision, which forced AT&T to divide into numerous businesses (one of the notable ones being what is now Verizon). Their IPBB coverage is based on this vast telephone network, whereas their fiber initiatives have been concentrated on densely populated urban and suburban areas. Most houses have been connected to a telephone or cable TV network at some time, making it simple for ISPs like AT&T to offer internet via these connections.

AT&T offers a variety of internet options.

AT&T presently has three fiber internet options available, none of which include commitments or usage limits. Those fiber options — Internet 300, Internet 500, and Internet 1000 — are accessible to slightly under a third of consumers in the firm’s territory, according to the business. To serve the remainder of AT&T’s customer base, the rest of the plans utilise a DSL/fiber hybrid method, but the inclusion of DSL infrastructure means that speeds are much slower.

AT&T provides at least three of the following plans in most of its serviceable regions. You may only have access to AT&T Internet Basic (not listed in the chart above) in a select geographic regions, mostly rural or suburban areas, which offers either a 5-megabits-per-second plan or 1.5 or 0.8Mbps plans. It’s best described as “basic,” which is probably an overstatement. See our list of the best rural internet providers here for more

Caps On Data

AT&T’s fiber internet services, as well as its Internet 100 package, provide unlimited data, which is the greatest kind of data. There’s no need to stress about downloading a new movie or keeping your video game up to date. You’re good to go and in fact they offer some really great promotions each month for new users .

However, if you’re still using AT&T’s DSL internet, keep an eye on your data consumption. Unless you bundle with AT&T TV or DIRECTV, the Up to 75 Mbps plan comes with a 1 TB data limit. (Unlimited data is included in the package.)

We don’t expect most internet customers to consume a TB of data each month, but if you do, AT&T will charge you $10 for every 50 GB of excess data you use. For an additional $30 a month, you may upgrade to unlimited data.

Customer satisfaction with AT&T Internet

The American Customer Satisfaction Index, which conducts an annual customer satisfaction study for internet providers, found AT&T Internet to be equally as good. AT&T tied for first place with Verizon Fios in 2021, with a score of 71/100, far ahead of all other rivals and the industry average of 65. In addition, AT&T’s score increased by slightly over 4% from the previous year, the most increase among all providers from 2020 to 2021.

Customer satisfaction with each provider’s Wi-Fi equipment is also surveyed by the ACSI, and AT&T experienced a 4-point increase here, similar to the overall score. AT&T’s equipment tied for first place among all providers with a score of 74 out of 100. Given that AT&T won’t allow you use any other modem in lieu of their own gateway, this is a significant comfort.

AT&T Corporation and Business Information

AT&T has a complicated corporate holding structure that encompasses a broad range of acquisitions, including Cricket Wireless and DIRECTV. Traditional holding corporations for internet services have been split up geographically — for example, AT&T Midwest and AT&T Kansas, to name a few instances.

AT&T is restructuring into three businesses as of 2018, including Business Solutions and International, AT&T Entertainment Group, and AT&T Mobility.

More Verizon Fios Information

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