Windstream | Residential High-Speed Internet Service Provider

About Windstream

Windstream Holdings, Inc., commonly known as Windstream Communications or Windstream, is a US-based supplier of voice and data network communications, as well as managed services.

Windstream’s rates vary greatly depending on where you live, but they’re usually affordable.
Windstream’s rates, like those of other internet service providers (ISPs), vary depending on where you reside.
Even within the same state, Windstream plans may have various rates, so it’s wise to check the Windstream offers in your region.
Here’s what we discovered in Ball Ground, Georgia, to give you a sense of how Windstream’s pricing work.

Internet speeds from Windstream

When it comes to speed, Windstream offers three distinct options: 200 Mbps, 500 Mbps, or the 1 Gig package. While this is a smaller selection than some other suppliers, it is all you need. There’s a slower, more inexpensive choice, a middle-of-the-road option, and an option for people wanting to boost their internet speed to the maximum. Some suppliers give a lot more freedom, which sounds great in principle but may be overkill if there are too many choices.
Although the business does not provide upload speeds, we anticipate that they will be competitive with the rest of the market leaders.

Windstream Internet Packages

Internet Kinetic 500

Kinetic 500 Internet claims to provide download rates of up to 500 Mbps. Except for Kinetic Gig, Windstream utilises DSL for Kinetic 500 and most other tiers. Only approximately 1.76 percent of Windstream’s DSL service region, according to the FCC, can download at 500Mbps, while another 1.76 percent can download at 250Mbps. These modest statistics, on the other hand, speak more to the scarcity of extremely high-speed DSL packages than to Windstream’s ability to deliver on stated DSL speeds. Windstream scored between 86.52 percent and 99.71 percent in the FCC’s most recent actual-to-advertised speeds report, indicating that you typically receive the speeds you pay for.

Internet Kinetic 200

Kinetic 200 Internet, another DSL provider, promises download rates of up to 200Mbps, as its name implies. The FCC does not keep track of download speeds of 200 Mbps. In 38.2 percent of Windstream’s DSL service region, however, download rates of at least 100Mbps are available.

Caps on Data

When looking at internet providers, one thing to keep in mind is whether or not there is a monthly data limit. When it comes to Windstream, there are no data limits or overage fees on any of their plans. Furthermore, the firm claims that it does not manage network congestion by slowing down clients who use a lot of data (a practice known as throttling).

Windstream’s network is mostly based on Digital Subscriber Line (DSL) technology. This technology transmits data through your phone lines and is somewhat slower than cable or fiber. It does, however, have a dependability benefit. When everyone comes home and starts on Netflix, you’ll notice that your cable connection slows down. DSL, on the other hand, is very reliable.

Speeds may exceed 1,000 Mbps in places with Fiber service, the current gold standard of internet connections, however Windstream’s Fiber coverage is restricted owing to the high cost of constructing a new network.

Customer Service at Windstream

While customer service is available locally, it is inadequate. Customer service at Windstream is not outsourced. All client calls are answered by personnel based in the United States. Having agents in the United States hasn’t improved customer service or satisfaction all that much.
Windstream was rated in the lowest third of internet service providers by the ACSI . (American Customer Satisfaction Index). Windstream received a 59 out of a possible 100. Windstream was one of just three national providers to get a worse score.

Windstream had a 2 out of 5 customer satisfaction rating in JD Power’s Residential Internet Service Provider Satisfaction Study in 2014. Windstream had a score of 683 on a 1,000-point scale. The business came in last place among service providers in the southern United States.

Contracts, Fees, And Equipment

The costs charged by Windstream are quite typical, however we like the fact that there is no early termination fee. Windstream internet is available without a contract, which we like.
That means you may terminate your Windstream subscription whenever you want without having to pay any early termination costs. Keep in mind, however, that Windstream’s stated rates are only valid for a year. When month 13 arrives, you will notice an increase in your internet cost.