Credit Karma’s downfall in the past has been its customer service and/or different kinds of assistance. It just provides technical assistance, but the software seems to be in excellent working order this year.
If you want to use Credit Karma Tax this year, be sure to start using the programme at least a few days before the filing date. If anything goes wrong, you may need to change services at the last minute.
For example, despite days of waiting for technical assistance throughout our testing, our team never received a response.
Credit Karma users who submit their taxes with Credit Karma Tax have access to live chat assistance 24 hours a day, 7 days a week in the United States. During tax season, chat assistance is only accessible. You may also contact Credit Karma’s member support staff through email at any time.
Credit Karma Tax Warranty
Credit Karma Tax, like other online tax filing services, has a maximum return guarantee. If an identical return submitted with another tax preparation service results in a higher IRS refund, Credit Karma will reimburse you up to $100.
Guaranteed Accuracy
Credit Karma Tax will refund you up to $1,000 in gift cards for any calculation mistakes made by its service that result in fines and/or interest.
Audit Defense
Credit Karma will handle your communications and offer in-person counsel if you’re audited by the IRS or a state taxation body.
Final Word On Credit Karma
Credit Karma Tax is not really appropriate for the significant part of the US taxpaying population: filers with income in several states, filers with overseas income, and married couples filing separately in a community property state due to software restrictions.
Credit Karma Tax promises to support key IRS forms and schedules, which it does for both federal and state preparation and filing at no cost. However, several forms are still lacking. Furthermore, certain complicated subjects, such as investment sales, are not covered by services like TurboTax, which provide step-by-step data input and assistance. You must complete a table.
Credit Karma Tax, for example, is free and covers the majority of IRS forms and schedules for federal and state filings, including the Schedule C. It’s the only site where you can get full preparation and filing for free. However, don’t anticipate the same level of assistance that professional tax preparation firms provide.